Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.)
Publisher: Purdue University Press; 4 edition (March 16, 2005)
Format: PDF / Kindle / ePub
Size: 8.5 MB
Downloadable formats: PDF
Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.